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Our Policies

komodo island tours


Komodo Discovery is Flores based Company that offers day tours, package tours, round trips, Adventure tours and hotels to Komodo and Flores Island. all bookings should send directly to Komodo Discovery and get the written confirmation from our expert team. Komodo Discovery team has designed day tours, tour packages, adventure tours and choose certain hotels featured online, are the best tours according to our team as those are the most requested by our mutual clients. those tours , packages or hotels are not the only thing we have in our product, but we ca not put everything featured in our online marketing; therefore we are really understand should you have your own reference, you think about where you prefer to go to amazing places to discover the best destination in Indonesia, share with us and we will customize the program for you wherever you wanna go and there is a access to get there.

Bookings and Financial Terms

All bookings are automatically confirmed by our system after you settle the deposit payment 30% to let us hold the booking and book confirmed to all related supplier. we strongly request to send us your request to discoverykomodo@gmail.com which will reply at earliest possible by our expert team. it is really necessary for our clients to clarify the booking and let us know in case there is something unclear since you interest to book through our site or when you have made a booking to avoid any miss understanding in execute our clients order.

Security Deposits

We apply 30% deposit payment for all service we offer to assure us process the booking and prepare every single things necessary to fulfill our clients expectations. it is also to avoid that we can not provide a service due to not available anymore.


We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components. The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages. Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

Limitation of Liability

Komodo Discovery acts as intermediary between the concerned airlines, hotels, all transport operators and local tourist offices providing the services.  Komodo Discovery is therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs.  Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the tourists.  Programs and prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour.  Participation in our tours implies the tourists’ agreement to the above conditions.

Reservations and inquiries for services should be directed to our online https://komododiscovery.com which based in Labuan Bajo, Flores, Indonesia. To ensure efficient handling of all reservation and inquiries, the more details we receive the better it is: arrival and departure dates, flights, full names, etc. All reservation requests are normally confirmed by return and in case immediate confirmation is not possible, the booking status will immediately be advised.

All rates are quoted NETT (inclusive of 11% Government Tax and 10% Service Charges on hotel rates) in US DOLLARS at current rates of exchange. Taxes as well as rates of exchange are subject to change. Children between 2 and 12 years old are granted a 50% discount on transfers, excursions, and package tours (excluding flights) provided they share the room with two adults and are not taking an extra bed. Children requiring their own rooms or half twin bedded are charged as adult.

The itinerary of the excursion, package and/or tour Packages cannot be altered or changed without prior permission from Komodo Discovery. We cannot be held liable if you amend the excursion and its content in your brochures or give wrong descriptions to clients that are travelling. Minor program changes are sometimes necessary, depending on road conditions and actual arrival and departure times of flights. If the requested accommodation is unavailable, alternative accommodation will be provided.

By telegraphic transfer

Full prepayment by bank transfer is required two weeks before commencement of services, with all bank transfers charges/fees to be paid by clients. Our bank details are:


Beneficiary bank   : BANK NEGARA INDONESIA

Bank address        : SANUR

Account  IDR       :

Swift Code             :

By credit card

We will need a statement from the card holder confirming their agreement to be charged, which could be by email or using our authorization form. Kindly note that there will be 3% bank charge applied on top of the total bill.

A certain fee will be levied should there be any cancellation made on confirmed arrangement. The amount of fees varies depending on the services booked by the client. Furthermore, no refund is given if clients decided not to take full program or services.

Cancellation of confirmed arrangements is subject to cancellation fee as follows:

Tours & Packages cancellation notice received:

Up to 30 days arrival in Indonesia : No charge

From 21- 15 days prior to arrival   : 25% of the total tour price

From 14 – 7 days prior to arrival    : 50% of the total price

Within 7 days to arrival                : 100% of the total price

For hotel reservation:

Cancellations Policy refer to the hotel proposed and please note each hotel apply different policy for different season (high season/peak season/festive season period). This is will be advised upon booking.

Beach hotels may apply different policies which are confirmed case by case.


https://komododiscovery.com acts as intermediary between the concerned airlines, hotel, all transport operators, and all local tourist industries providing the services. https://komododiscovery.com is therefore not responsible for any loss, injury or damage sustained by the tourist. Additional expenses incurred due to delay, accidents, natural disaster, political actions and public unrest must be borne by the tourists. Programs and prices, services and conditions are based on those valid at the time of printing and are therefore subject to change with or without advance notice before or during the tour. Participation in our tours implies the tourists’ agreement to these conditions.